Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Universal Energia (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.universalenergia.com or make a purchase from us.
1. Information We Collect
We collect information to provide you with a seamless shopping and browsing experience.
(a) Personal Information
Collected when you register, purchase, or contact us:
Full name
Email address
Phone number
Billing and shipping address
Payment information (handled securely by third-party gateways)
Company/organization name (if applicable)
(b) Non-Personal Information
Automatically collected for analytics and security:
Browser type and version
IP address and device details
Pages visited, time spent, referral URLs
Cookies and usage data (see Section 6)
2. How We Use Your Information
Your data is used to:
Process, manage, and fulfill orders
Send confirmations, invoices, and delivery updates
Respond to inquiries and provide customer support
Improve our website, services, and product offerings
Send promotions or updates (only if you opt in)
Comply with legal and regulatory obligations
Ensure fraud prevention and secure transactions
We do not sell, rent, or trade your personal information for marketing purposes.
3. How We Protect Your Information
We implement strict technical and organizational measures, including:
SSL encryption on all transactions
Secure and compliant payment gateways (Razorpay, PayU, etc.)
Restricted internal access to personal data
Regular security audits and updates
Despite our efforts, no online data transmission can be guaranteed 100% secure.
4. Sharing of Information
We share your information only with trusted partners when required:
Payment processors – to complete transactions
Logistics partners – for product delivery
Hosting & IT providers – for website operations
Government authorities – when required by law
All partners operate under confidentiality and data protection agreements.
5. Your Rights
You may exercise the following rights at any time:
Access or update your personal information
Request deletion of your data (where legally allowed)
Opt out of marketing communications
Withdraw your consent for data processing
To request any of the above, email: privacy@universalenergia.com
6. Cookies Policy
Our website uses cookies to improve user experience and analyze performance.
What Are Cookies?
Small text files stored on your device when you browse a website.
Types of Cookies We Use:
Essential Cookies – Required for website functionality (e.g., checkout).
Analytical Cookies – Help us understand site usage and improve performance.
Marketing Cookies – Used to serve relevant ads and offers.
You can control or disable cookies via your browser settings.
7. Data Retention
We retain your personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Meet legal, tax, accounting, and regulatory requirements
After retention periods, data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Review their policies before sharing personal information.
9. Children’s Privacy
We do not knowingly collect information from individuals under 18.
If you believe a minor has submitted data, contact us for prompt removal.
10. International Data Transfers
If you access our website from outside India, your data may be stored and processed on servers located in India. By using our services, you consent to such transfers in accordance with applicable laws.
11. Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on this page along with a new Last Updated date. Please review regularly for changes.
12. Contact Us
For privacy concerns, questions, or requests, contact us at:
Universal Energia
Email: privacy@universalenergia.com
Phone: +91 9999200727
Website: www.universalenergia.com
Address: Gurgaon, Haryana, India