Skip to Content

Terms & Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to Universal Energia (“we,” “our,” “us”). By accessing or making a purchase through www.universalenergia.com (“Website”), you agree to abide by the following Terms & Conditions. Please read them carefully before placing an order.

If you do not agree to these Terms, please discontinue use of this website.

1. Company Details

Universal Energia

Website: www.universalenergia.com

Email: info@universalenergia.com

Phone: +91 9999200727

Address: Gurgaon, Haryana, India

Universal Energia is an Indian supplier and e-commerce distributor of solar energy products and Balance of System (BOS) materials.

2. Pricing Policy

  1. All prices listed are in Indian Rupees (INR) and are exclusive of GST unless stated otherwise.

  2. Prices may change at any time without prior notice due to market fluctuations and manufacturer revisions.

  3. Quotations or proforma invoices issued by us are valid for 2 days unless otherwise specified in writing.

  4. Shipping, packing, insurance, or installation charges (if applicable) will be communicated separately.

  5. We reserve the right to correct any product, pricing, or typographical errors on the website.

3. Order Policy

  1. Orders may be placed through the website or via official email confirmation.

  2. All orders are subject to availability and approval by Universal Energia.

  3. Once payment is made and order is confirmed, it cannot be canceled, modified, or refunded.

  4. Typical delivery timeline is 1–7 working days after receipt of advance payment or as mutually agreed.

  5. If delays occur due to logistical or stock constraints, we will inform you promptly.

4. Payment Terms

  1. Full advance payment is required before dispatch unless alternative terms are approved in writing.

  2. Accepted payment methods include:

    • NEFT / RTGS / Bank transfer

    • UPI / Online Payment Gateway (Razorpay, PayU, etc.)

    • Cheque or demand draft (subject to clearance)

  3. Payments must be made only to the official Universal Energia account.

  4. Payments are non-refundable except in cases of verified defective product delivery or company error.

  5. Ownership of goods passes to the buyer only after full payment is received.

5. Delivery & Shipping

  1. Delivery is typically completed within 1–7 working days after advance payment.

  2. Delivery timelines may vary based on location, stock, or logistics.

  3. Shipping charges (if applicable) will be communicated prior to dispatch.

  4. Risk and title pass to the buyer upon handover of goods to the courier or transport service.

  5. Buyers must inspect goods at delivery and report visible damage within 24 hours.

6. Warranty Clause

  1. All products are covered under the manufacturer’s standard warranty only.

  2. Universal Energia does not provide additional or extended warranty unless specifically stated.

  3. Warranty claims must include:

    • Original invoice

    • Product serial number

    • Photographs and description of the defect

  4. Warranty does not cover:

    • Improper installation

    • Physical damage or mishandling

    • Natural wear & tear, lightning, or power surges

    • Unauthorized repairs or modifications

  5. Repair or replacement is subject to manufacturer approval.

  6. The manufacturer or authorized service center’s decision is final.

7. Returns & Refunds

  1. No returns, replacements, or refunds are permitted once the product is dispatched and accepted.

  2. Returns will only be accepted in cases of:

    • Wrong item delivered

    • Confirmed manufacturing defect

  3. Returns require prior written approval and must be in original packaging.

  4. Approved refunds will be processed within 7–10 working days after inspection.

8. Product Information & Accuracy

  1. Product specifications, datasheets, and images are for reference only; actual products may vary slightly.

  2. While we aim to keep content accurate, we do not guarantee completeness or error-free information.

  3. Universal Energia reserves the right to offer equivalent models or brands in case of non-availability, with prior notice.

9. Limitation of Liability

  1. Universal Energia is not liable for indirect or consequential damages due to:

    • Product failure

    • Delivery delays

    • Installation errors by third parties

    • Environmental or electrical issues

  2. Liability is limited to the invoice value of the product.

  3. Customers must ensure installation by qualified professionals.

10. Legal Disclaimer

  1. All logos, brand names, and product names belong to their respective owners.

  2. Product specifications and warranties are provided by manufacturers.

  3. Universal Energia is not responsible for damages caused by improper use or installation.

  4. All disputes shall be subject to the jurisdiction of Gurgaon, Haryana (India) courts only.

11. Force Majeure

Universal Energia is not responsible for delay or failure in performance caused by unforeseen circumstances including natural disasters, strikes, government actions, lockdowns, or transport restrictions.

12. Policy Updates

We reserve the right to update these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date.

13. Contact Information

For questions regarding orders, warranty, or these Terms:

Universal Energia

Email: support@universalenergia.com

Phone: +91 9999200727

Website: www.universalenergia.com

Address: Gurgaon, Haryana, India